🛡️ Return & Transit Damage Policy

Important guidelines regarding our product return policy, transit damage reporting window, and replacements.

📦 Transit Damage Coverage⏱️ 24-Hour Reporting Window⚡ Fast Replacement Guarantee

1. Return Policy Overview

We do not accept return requests due to the nature of materials and the usage of the products. We do not take any products back unless there is transit damage.

⚠️ Important: 24-Hour Reporting Window

Return requests for transit damages placed after 24 hours of receiving are unfortunately non-refundable and non-exchangeable.

2. How to Claim a Transit Damage Replacement / Refund

Step 1 (Photos/Video): Take clear photos or a quick unboxing video showing the outer box and damaged wooden item.
Step 2 (Report within 24 Hours): Send a WhatsApp message to +91 98765 43210 or email care@kasthatoys.com along with your Order ID within 24 hours of delivery.
Step 3 (Resolution): Upon verification, our team will immediately dispatch a free replacement toy or issue a full refund.

3. Refund Timeline & Method

For approved transit damage claims:

Prepaid Orders: Refund will be credited to your original payment method (Bank/UPI/Card) within 3–5 business days.
COD Orders: Refund will be transferred via UPI (GPay/PhonePe/Paytm) or Direct Bank Transfer.

4. Order Cancellations

Orders can be cancelled for a 100% full refund at any time before dispatch. Once the parcel has been shipped out from our workshop, the transit damage policy above applies.